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Thursday, August 9, 2012

El Al airlines to honor tickets purchased due to pricing glitch


El Al airlines will honor the thousands of round trip tickets to Israel it sold for less than $400 earlier this week, the company said today.

More than 5,000 people took advantage of the dirt cheap fares which were the result of an online pricing glitch that lasted for about two hours Monday on Web sites like Expedia and Orbitz.

Airline officials are also offering to upgrade the tickets to direct flights for an additional $150.

Currently, ticket holders are scheduled to board flights with stop-overs in Europe in both directions.


El Al is also offering a full refund without penalty to anyone wishing to cancel their tickets, officials said.

”Although a review of this occurance has not been finalized, a decision was made to accommodate El Al passengers who purchased these low fares because we value our reputation of offering excellent customer service,” El Al Vice President Danny Saadon said.

“Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends.”

Round trip tickets from JFK to Israel typically cost as much as $1,600.

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