NEW YORK - New York City's new computerized 911 systems have
been in place for roughly two months. In that time there are allegations the
system has crashed several times and caused a potentially fatal 4-minute delay
responding to the accident that killed Ariel Russo, 4.
The Daily News reported that city officials have known that
many emergency calls are lost in this computerized 911 system.
The Daily News
reported that one day after Russo was run over, EMS supervisor Lt. Carl
Nunziata emailed EMS's chief of computer programming, Carla Murphy, that
several jobs were lost. The next day, Murphy responded one-quarter to one-third
of 911 calls are being lost.
The head of the union that represents 911 dispatchers, who
have been blamed for the delay responding to Russo, said this clears them.
Mayoral candidates Bill Thompson and John Liu say the
problem should be fixed immediately. Candidate Bill de Blasio has requested a
probe by the city's Department of Investigation. So have Russo's parents.
The FDNY, which runs the 911 system, insists there is
nothing wrong with it.
"The EMS system has received and handled 131,621 calls
since May 29 and not a single one was lost," the department said.
"The Ariel Russo case remains under investigation with the assistance of
the Department of Investigation."
UPDATE: The NYPD sent Fox 5 a statement.
"There have been no calls lost by the new ICAD system
as claimed in the Daily News front page story today. The FDNY founds the same
thing: no lost calls," NYPD Deputy Commissioner Paul Browne said in a
statement.
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