D. Baraka Kanaan has filed a lawsuit in federal court
against Delta Airlines, claiming that he was told by crew members on two
flights that he could only get off of the plane by crawling down the aisle,
down the steps and across the tarmac to reach his wheelchair.
On July 26, 2012, Kanaan, a former college professor who
suffers from partial paralysis of his legs stemming from a car accident, was
scheduled to take a series of Delta flights from Maui, Hawaii, to Nantucket,
Mass., for a conference.
The suit states that several weeks before the flight, Kanaan
spoke to a Delta customer service representative about needing a lift to get on
the plane and an aisle chair to get to his seat. The rep assured him that he
would be accommodated, according to the complaint.
Kanaan’s scheduled flight was canceled due to weather and he
was booked on another flight the next day. When he arrived in Nantucket, a
flight attendant told him the airline didn’t have an aisle chair or a lift to
get him off the plane to retrieve his wheelchair.
When Kanaan asked about his options, the flight attendant
said, "I don't know, but we can't get you off the plane," the suit
states.
Although a lift was visible at an adjacent gate, Kanaan was
forced to crawl out of the plane and across the tarmac without any assistance
from the crew and with many people watching, according to the lawsuit.
Kanaan had to repeat the same procedure on his return trip,
as the equipment was still unavailable. However, this time the airline offered
to place cardboard beneath him "so that his clothes wouldn't get
dirty," according to the complaint. In both incidents, Kanaan alleges
Delta employees made no effort to try and obtain equipment from other airlines
to help him deplane properly.
Kanaan's complaints to the airline resulted in a $100
voucher and an offer of 25,000 SkyMiles, which the suit says he declined,
fearing his next Delta flight would leave him, again, on his hands and knees.
Kanaan is seeking compensatory and punitive damages to be
determined at trial, according to the complaint.
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